(1) Introductions
This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application. We are committed to protecting your privacy and complying with the data privacy requirements.This privacy policy includes all details of our software/products/services/support to acknowledge/inform you. We do care about your privacy and information you shared with us or collected from your device that’s why we mutually understand to mention points like...
Why do we need to mention a law for product/service?
How do we use that information?
What rights and control do you have over that information?
What authority do we and the user of our service have to use the product/service?
There are many questions raised before starting to use any product/service, so we have briefly mentioned this in documents and also linked out third party policy and conditions.
We have many products/services that do not confuse privacy policy and terms & conditions. We have mentioned almost everything about how we may collect any information for our any product/services and how we use it.
Our services mean by software/products/services/support or all rights of EsJay IT Solutions Private Limited.
By visiting this privacy policy page we consider yourself to be bound with EsJay IT Solutions Private Limited. product/service privacy policy and terms & conditions.
We term by mean (“we” or “our” or “us” or EsJay IT Solutions Private Limited. CIN U72200GJ2017PTC097353)
You refers as (“you” or “users of services/products” or “third party service(who use our services)”)
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.
The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
(2) Terms of Service
Privacy policy is part of our Terms & conditions which also explain more about what are conditions for using our product/service. This page reference will also be available there.
(3) Information Collection and Use
We may collect certain personal information from you when you use our application. This may include your device information such as your device type, operating system, and IP address.
(3.1) From User
We do collect infomation like address, phone number, city, state , country, GST No. and Pancard no(We have given full access to users to change these data from app)
Using contacting us from our official website our user can request to make these data remove from our system.
(3.2) From Device
Wi-Fi connection information
some of our product/services functionality may require internet connection and for that we need to check if there is availability of WIFI connections or not.
Crash Report
due to any technical issue or any other platform level error for software, We collect error reports to fix issues and provide enhanced service.
Storage
during use of application you may need to allow storage access to download files or document.
Operating system
our product/service contains many useful unique features for providing you right features or for our survey.
Operating system Tag
we collect this information to prevent our service from using any virtual devices or not trusted
(3.2) How We Use Your Information
We use your personal information to provide you with the services and features of our application, to communicate with you about the application and updates, and to improve our services
Notification
Notification is a significant part of any software product/service nowadays. Our product/service may also contain notification service. We are using third party service support for notifications like Firebase , One Signal for notification to make you updated with the latest activity changes or update of other users activity and it may be helpful to you. Depending on your operating system you will have minor variations about notification delivery and controls.
We will send you notification for various purposes like…
- Product/Service update available,
- Product/Service update available.
- Any organization can send a notification to their users from the product/services we build.
(5) Advertising
We are not using your collected information to show you advertisement or any kind of promotions. May be a third party service that we use in products possibly collect analytics data. For more information about third party services, visit “Third-Party Support” and read out their policy.
On our product/service we may use third party advertising service. Please read their privacy policy.
(6) Law of EsJay IT Solutions Private Limited
For user’s security and safety as well stability of our product/service, we have defined law at our organization level (which will apply for inherited product/service).
We have listed cases in which even if there is at least one case, it will be considered as violation of law.
- Misleading meaning of our privacy policy.
- Providing wrong information or copyright information.
- Modification of our any product/service or any part of it. Only our technical teams have the rights for software modification with permission of EsJay IT Solutions Private Limited.
- Using Tempered System or software.For example using unsecure rooted devices or unlocked bootloaders.
- Using pirated software version.
(7) Data Storage and Security
Collected data stored at various levels to fulfill our services from user to user or user to server.
App Level
To keep users logged in into devices, we store user information in highly encrypted forms with a secure sqlite database. This level data is deleted when user logouts or removes an application.
Server Level
For availability of our service from anywhere or any cross platform, we store data at server level. On a user’s request we delete user data as soon as possible.
Third Party Service
we may use third party service for data processing or maintenance. Please read the third party policy in the sections below.
Security of your data is important to us but remember there is no surety of security devices or any electronic devices, platform, services, protocol or transmission over the internet. We will do our best for your data protection and maintenance but we are not guaranteed for complete security.
(8) Third-Party Support
To provide you better services, scalable and significant facilities, we may use third party services and support.
If you redirect to any third party product/service (excluding our any services) we strongly recommend you to read and agree with their terms & conditions and privacy policy.
Here is the listed third party we may use.
*Note : We are not using every service for each product but when we use we will let you know you can visit their policy, which is listed below.
(9) Changes / Updates to Privacy policy
We are working tirelessly to make the product/service more leverage able to you for that we may need to update our policy. We will notify you when we update our policy by this page.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
If you have any questions or concerns about our data privacy practices, please contact us at info@esjayit.com. By using our application, you agree to the terms of this Privacy Policy and consent to the collection, use, and sharing of your personal information as described herein.
This policy is effective as of 2023-03-06
(10) Children’s Privacy
To provide more security to users who are children. We have mentioned our policy below.
We do not collect or request information from users who are under the age of 13.if you are under age of 13 or any mental illness please do not provide us any information.
In the session of time if we find that we have collected information from a user who is under the age of 13, we have to delete it as soon as possible.
If you think we might have collected any information about under age 13 please contact us.
(11) Disclosure of your data
We understand the meaning of your information privacy. That's why we mutually think that you should know about how and where we use collected information.
Important:We do not share any kind of your data with anyone or any third party product/service. all information is encapsulated within EsJay IT Solutions Private Limited.
we or our any part/team of the system have no any direct or indirect access to your personal or collected device information.except for some cases like…
(1) Technical defects
For eliminating technical defects our technical team may have limited access to your device information.
(2) Verify You
In case you request us for any query or help.we may need to verify you. During this verification process we may need to disclose your basic information with the verification support officer at company level.
(3) Parental Authority
we EsJay IT Solutions Private Limited. is a “Private Limited” company that means we are under parental authority of government and their rules and regulations.
(4) Your Rights
You have the right to access, correct, and delete your personal information. You also have the right to object to the processing of your personal information and to restrict its use in certain circumstances. You may exercise these rights by contacting us at info@esjayit.com.
In case of any law breaking situation our parental authority has rights for disclose specific information of yours that we stored for an investigation purpose.
(12) Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from our team at any time.
(13) Your Consent
By using our product/service we consider you as agreed with our privacy policy and terms & condition for processing your information .we have clearly mentioned all points which are related to our product and services.
If you still have any doubt or not clear of any points or there are queries, please feel free to contact us. We have mentioned our contact information at “Contact us”
Contact us
If you have any questions or doubt about our Privacy Policy, please contact us,
ESJAY IT SOLUTIONS PRIVATE LIMITED
319, Silver Chamber,
Tagore Road, Rajkot,
Gujarat 360002
Mail id : info@esjayit.com