(1) Introductions
This privacy policy includes all details of our software/products/services/support to acknowledge/inform you. We do care about your privacy and information you shared with us or collected from your device that’s why we mutually understand to mention points like...
How do we collect/store your information?
Why do we store and manage your information?
Why do we need to mention a law for product/service?
How do we use that information?
What rights and control do you have over that information?
What authority do we and the user of our service have to use the product/service?
There are many questions raised before starting to use any product/service, so we have briefly mentioned this in documents and also linked out third party policy and conditions.
We have many products/services that do not confuse privacy policy and terms & conditions. We have mentioned almost everything about how we may collect any information for our any product/services and how we use it.
Our services mean by software/products/services/support or all rights of EsJay IT Solutions Private Limited.
By visiting this privacy policy page we consider yourself to be bound with EsJay IT Solutions Private Limited. product/service privacy policy and terms & conditions.
We term by mean (“we” or “our” or “us” or EsJay IT Solutions Private Limited. CIN U72200GJ2017PTC097353)
You refers as (“you” or “users of services/products” or “third party service(who use our services)”)
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.
The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
(2) Terms of Service
Privacy policy is part of our Terms & conditions which also explain more about what are conditions for using our product/service. This page reference will also be available there.
(3) Permissions we may Require
We may ask for users or systems to grant permissions in order to fulfill functionality of our product/service to provide rich experience to users.
You have full control of these permissions. you can grant or revoke from settings at any time. But please note that some of our functionality may depend on this permission so if you revoke or disable this permission, dependent functions or features may also be disabled.
- Default Permission
- Internet access
- Keep screen on
- Bluetooth
- App Usage
Automatically granted by system after app installation.
This permission granted by the system for accessing the internet to our product/service. We also check is there internet available or not from mobile data or wifi network.
While reading long content of the app we may require to keep screen on from the auto screen off feature of the operating system.
we use this permission for transfer data over bluetooth network for the purpose of printing documents , and discover available devices which have support for bluetooth network.
We have provided or allowed devices to use within work environment for better performance and client connectivity .In order to prevent miss use of allowance we collect device apps usage data.This is optional permission to using continue our products.if user agree with privacy policy only then we collect information.
(3.1) Application Plugin Service Policy
For providing more accessibility to our users we have provide out of app services like
- Widget
- Quick Settings Tiles
- Text Selection Action
- Reminder
We allow user to quickly access specific feature of our product.we may show user to information within home screen area with few action.
To provide direct action to specific feature of our product from anywhere in android.
Smart way to share any selected text to our product we have provided text process action.
We request system to add reminder to system calendar app.
(4) Information Collection and Use
(4.1) From User
Mobile Number
we ask users to provide their mobile number to verify themselves with our services in order to serve them their data or use our services.
Due to lack of security limitations at platform level, we collect this information at server level for security purposes and prevent fraud against malicious things to provide users better service security.
We may also use this information for full fill our product/service safety as mentioned in Authority sections EsJay IT Solutions Private Limited.
Email Address
We ask user for email address as optional or compulsory field for providing them functionality like
Email Notification
we will provide email if there are any changes in our privacy policy or any account related updates like account logged in or email verification.
Account Recovery
In case of lost account credential or lack recovery identification information like mobile number. You can verify by email requesting.
Image information
In some of our app services we do ask users to provide their photo taken via the front or back camera of the device. We do care about our users' sensitive information thus we store these data in a secure server.
Name
We ask users for their name (First name and Last name) for their Ease of identification within product and service level.
We may disclose their name with their permission to other users for content sharing and managing purposes.
Address
We ask users for addresses including information like address, city, state, taluka, zip code, district, county for maintaining their touch and legal identification.
We may use this information to provide our services at location level for ease of there convents.
Generate Password
On beginning to use product/service or On Account Creation, we allow users to generate login credentials for accessing their an account in future or with multiple device.
We store this credential with the most secure MD5 encryptions technique so no one have access to it even we have not access for view.
incase you want to recover the account we generate new credential but we can not provide you forgotten credential.
(4.2) From Device
Device Basic Information
We collect basic device information like...
Operating system
our product/service contains many useful unique features for providing you right features or for our survey.
Operating system Tag
we collect this information to prevent our service from using any virtual devices or not trusted.
Device Model
There are many manufacturing difference models by the same manufacturer to troubleshoot any issue occurring or limiting our service/product capabilities.
IP Address
we need this information to identify that the network request is coming from the same ip within device settings.
We also use this information to prevent fraud or brute force attack blocking for other users and our product/service safety.
Device ID
For device login identification track or users counts for the same account we collect this information.
Our product/service has features for multi account login to identify devices we may need this information.
Safety net check
We collect information about device safety in order to prevent malicious/fraud attacks.(In Android System) we consider system safe as a lock with boot loader and non rooted or not tapered device.
If we find that any tempered device is using our product and services, then we will consider the user under law breaking situations.
Biometric support (Yes/No)
We collect yes or no to check whether your device support biometric authentication or not. we offers security with device biometric authentication service.
Android Version SDK
for better service we collect this information to survey available users which are using the SDK version.
Crash Report
Due to any technical issue or any other platform level error for software, We collect error reports to fix issues and provide enhanced service.
Information we collect during crash reporting service are.
Location
We first show users prominent disclosure for permission uses, collections, storage and transmission then with user permission.
Product/service or any specific part/functionality which depends on user locations for example attendance system , Traveling App, Vehicle route optimization, vehicle tracking.
We do not share or disclose any of this information to anyone.except higher level government authority for any kind of investigation purpose.
(4.2.1) Collect By user Permission:
We show the user prominent disclosure dialog for more information about why we need this permission and how we will use it.
First user will show prominent disclosure dialog related permission and if the user agrees then we will ask them for grant permission.
Users will have full freedom choices for granting permission or deny or event check to not ask again.
We use location information to provide our Best relevant result with your near location and in case of a short route find.
We may require location permission for Accessing remote services like Bluetooth and WIFI according to android developer policy.
Phone
We may require this permission in order to provide you functionality like .
(1) Task Reminder
After receiving or dialing a call for show add reminder ,app show reminder dialog to the user to prevent from forgetting task or remind work task at specific time.
(2) Call Manage
Keeping Records for important client calls We need this permission to manage a list of calls. This permission we may using for some of our product, based on user agreement. With user agreement we are collecting device call log for productivity purpose and analyze call records to provide batter experience to our client.
Storage
During our service or product usyou may need to provide us images, files, documents or any media from your device in order to create a profile to be identified easily to other users like friends and family.
Wi-Fi connection information
Some of our product/services functionality may require internet connection and for that we need to check if there is availability of WIFI connections or not.
Current Location
we ask users to grant permission to location so that we are able to access user current location to provide best result from our product/service.
We may require current location permission for various purposes like…
Wireless network :
According to google policy for accessing wireless networks like bluetooth or wifi we need location permission.for more information visit Google android policy.
Product.service or Feature/functionality Dependency:
product/service or any specific part/functionality which depends on user locations for example attendance system , Traveling App, Vehicle route optimization, vehicle tracking.
what information we collect :
Latitude and Longitude
we do not share or disclose any of this information to anyone.except higher level government authority for any kind of investigation purpose.
Camera permission
We may require this permission for taking picture or scanning code like Barcode or QR code.
This permission includes both camera front and rear, so users can switch without interactions from back to front.
Get Account
In some products we may have provided functionality like social media login like such as Login with Google , Login with facebook to make complete flow of social media login. Therefore for enabling this feature we may need this permission.
Record Audio
With camera permission sometimes we may need audio permission to record video or enable voice search feature.
Read Contacts
Before requesting contact permission we show the user a prominent disclosure to let the user know why we need this permission and what data we collect.
We may ask for a reading contact list from the device or collecting or even uploading.
1. Reading contacts
Means by reading contact list from device and filter out for users at app level then show user available contacts for sharing screen.
2. Collecting contacts
Means we collect available contacts from the device and show users appropriate or relevant contact list for file or documents sharing
3. Uploading Contacts
We upload contacts to our secure server with a highly encrypted format. to provide functionality like..cross platform service accessibility. enhancing feature of product/service.
Other permissions
These permissions are granted by the operating system automatically.
1. Access network state
For checking is there are changes in network state like switching from WIFI to data
2. Control vibrations
For the experience of out of box in some cases of providing complete features, we may need to vibrate devices for example during touch event or long press, user will be notified that the event is triggered.
(5) Advertising
We are not using your collected information to show you advertisement or any kind of promotions. May be a third party service that we use in products possibly collect analytics data. For more information about third party services, visit “Third-Party Support” and read out their policy.
On our product/service we may use third party advertising service. Please read their privacy policy.
(6) Authority and Rights
(6.1) Users have
users have control of their data that we collected or used at platform level
Access of privacy policy and Terms & conditions
You can reach out anytime from Google play store where we put it in updated privacy policy section and you can also get it from our app.
Delete Account or Accidental Collected Data
If you want to delete all collected information from our platform or product about you, then you can request us by contact us.
Delete Account or Accidental Collected Data
If you want to delete all collected information from our platform or product about you, then you can request us by contact us.
Your Information control
You can request us any time for your access, correction, update or delete of information which is collected by our product/service. We may ask you about your proof or identity for verifying your account before performing any action.
Delete Account Data
On your delete request we first verify you to confirm account ownership then your delete request will confirm. In the period of time we delete your requested data.
No Recovery
We do not keep any kind of backup of your account data so once delete records can not be recovered.we will be not responsible for any kind of your account data losses.
We'll try to answer you as soon as possible with our reasonable time.
(6.2) We have
We have mentioned the Law of EsJay IT Solutions Private Limited. at the section below as in case we find any malicious activity with our product /service we will have full authority to take legal actions against.
Block User Temporary
We will have rights to block user temporary.
Block User Permanently
We have rights to block users permanently.
Take legal actions
we may take legal actions against users for breaking the law of our system.
Action On Us
users have no rights to take any kind of legal action on EsJay IT Solutions Private Limited. If you have any query or service related complaint you can contact us. We will reply with a satisfying explanation or with possible solutions.
Block user
Include block user account from our services or ban that user for all products/services. That means users will no longer have access to our products/services.
(7) Law of EsJay IT Solutions Private Limited
For user’s security and safety as well stability of our product/service, we have defined law at our organization level (which will apply for inherited product/service).
We have listed cases in which even if there is at least one case, it will be considered as violation of law.
- Misleading meaning of our privacy policy.
- Providing wrong information or copyright information.
- Modification of our any product/service or any part of it. Only our technical teams have the rights for software modification with permission of EsJay IT Solutions Private Limited.
- Using Tempered System or software.For example using unsecure rooted devices or unlocked bootloaders.
- Using pirated software version.
(8) Data Storage and Security
Collected data stored at various levels to fulfill our services from user to user or user to server.
App Level
To keep users logged in into devices, we store user information in highly encrypted forms with a secure sqlite database. This level data is deleted when user logouts or removes an application.
Server Level
For availability of our service from anywhere or any cross platform, we store data at server level. On a user’s request we delete user data as soon as possible.
Transmission
We securely transmit your data from app level to server level and vice versa.
Third Party Service
we may use third party service for data processing or maintenance. Please read the third party policy in the sections below.
Security of your data is important to us but remember there is no surety of security devices or any electronic devices, platform, services, protocol or transmission over the internet. We will do our best for your data protection and maintenance but we are not guaranteed for complete security.
(9) Notification
Notification is a significant part of any software product/service nowadays. Our product/service may also contain notification service. We are using third party service support for notifications like firebase , one signal for notification to make you updated with the latest activity changes or update of other users activity and it may be helpful to you. Depending on your operating system you will have minor variations about notification delivery and controls.
(9.1) Controls you have
You can disable notification from settings then follow this steps,
- Go To installed apps,
- Find our product name,
- After that, visit notification sections and turn off toggle.
If you have the latest version then you have many choices to disable notification by channel.
(9.2) How we use
We will send you notification for various purposes like…
- Product/Service update available,
- Let you know your recent activity with other devices.
- Any organization can send a notification to their users from the product/services we build.
(10) Third-Party Support
To provide you better services, scalable and significant facilities, we may use third party services and support.
If you redirect to any third party product/service (excluding our any services) we strongly recommend you to read and agree with their terms & conditions and privacy policy.
Here is the listed third party we may use.
*Note : We are not using every service for each product but when we use we will let you know you can visit their policy, which is listed below.
(11) Cookies
Cookies are small pieces of data that a web browser stores on a user's computer, while browsing a website.
We may use cookies on our Websites similar to other landing websites / apps and online marketplace websites / apps.
This data helps us to identify the user and how we can improve our website and make it more user-friendly.
Websites may ask to allow or decline cookies. Declining a cookie may affect the existing service that is being provided by the website.
(12) Changes / Updates to Privacy policy
We are working tirelessly to make the product/service more leverage able to you for that we may need to update our policy. We will notify you when we update our policy by this page.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2021-03-09
(13) Children’s Privacy
To provide more security to users who are children. We have mentioned our policy below.
We do not collect or request information from users who are under the age of 13.if you are under age of 13 or any mental illness please do not provide us any information.
In the session of time if we find that we have collected information from a user who is under the age of 13, we have to delete it as soon as possible.
If you think we might have collected any information about under age 13 please contact us.
(14) Disclosure of your data
We understand the meaning of your information privacy. That's why we mutually think that you should know about how and where we use collected information.
Important:We do not share any kind of your data with anyone or any third party product/service. all information is encapsulated within EsJay IT Solutions Private Limited.
we or our any part/team of the system have no any direct or indirect access to your personal or collected device information.except for some cases like…
(1) Technical defects
For eliminating technical defects our technical team may have limited access to your device information.
(2) Verify You
In case you request us for any query or help.we may need to verify you. During this verification process we may need to disclose your basic information with the verification support officer at company level.
(3) Parental Authority
we EsJay IT Solutions Private Limited. is a “Private Limited” company that means we are under parental authority of government and their rules and regulations.
In case of any law breaking situation our parental authority has rights for disclose specific information of yours that we stored for an investigation purpose.
(15) Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from our team at any time.
(16) Your Consent
By using our product/service we consider you as agreed with our privacy policy and terms & condition for processing your information .we have clearly mentioned all points which are related to our product and services.
If you still have any doubt or not clear of any points or there are queries, please feel free to contact us. We have mentioned our contact information at “Contact us”
Contact us
If you have any questions or doubt about our Privacy Policy, please contact us,
ESJAY IT SOLUTIONS PRIVATE LIMITED
319, Silver Chamber,
Tagore Road, Rajkot,
Gujarat 360002
Mail id : info@esjayit.com